People left in urine-soaked clothes at care home
GoogleA care home where people were left in urine-soaked clothes has been rated as Requires Improvement.
The Coach House in Great Yarmouth, Norfolk, was criticised for inconsistencies in safeguarding, record keeping, hygiene and communication by the Care Quality Commission (CQC).
Inspectors said there were "widespread, systemic failings in safety, care quality, governance and person‑centred care".
The service was rated following an inspection which began in October 2025.
Inspectors found some breaches had been met since the previous inspection in 2019, but noted the service was still in breach of regulations relating to safety and governance, and found a new breach relating to treating people with dignity and respect.
Inspectors noted they saw people in "dirty clothes," some with unkempt hair and that people were often found with urine-soaked clothes.
"People were not supported to maintain good personal hygiene, and daily notes showed people were often found wet with urine," the report said.
They also said there were "malodours" and damaged furniture.
Family members also reported inconsistent care, with some citing concerns about communication, however, another called the staff "exemplary".
The CQC found that staff were not always responsive and that people were not always treated according to their individual needs or preferences.
"We observed one person being asked what they would like for breakfast when they were asleep," the report said.
Staffing levels were also inconsistent, and some told the regulator they did not feel supported by the provider.
At an earlier inspection, the service was found in breach of regulations for safety, consent, governance and fit and proper persons.
Update 13 May: A previous version of this article stated the service was rated following and inspection in September 2025 and that it was reinspected between October and November of the same year and that minor improvements were identified. After clarification from the CQC on the dates it has been updated to state correctly that the inspection began in October 2025 and they had met some breaches since the previous inspection in 2019 but noted that the service was still in breach of regulations relating to safety and governance.
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