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14 October 2014
Languages - A bit at a time in your own timeMore LanguagesLanguages

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Technical Frequently Asked Questions

We appreciate your feedback and try, wherever possible, to answer your emails, but due to the huge amount of correspondence we can't guarantee a personal reply. Please look at the FAQs below before sending an email - many of your questions are answered here.

Please note that we don't offer translation services.

Technical FAQs

1. I can't hear the audio - why?

2. I can't see the videos - why?

3. I don't see anything; it's just a blank page - why?

4. When I watch the videos, they're slow to load, cut off or don't appear to load at all - why?

5. I click on a link but I don't see the page - why?

6. I'm having problems when I try to sign in to a course. I've already subscribed - what should I do?

7. I can't see the keywords - why?

8. The text is too small - how can I resize it?

9. I can't add special characters (accented letters) - why?

10. Can I download Languages' materials for my iPod/mobile phone/MP3 Player?

11. I've subscribed to the Languages' monthly newsletter but haven't been receiving it - what should I do?

12. I've accidently unsubscribed from the Languages' monthly newsletter - what should I do?

13. General computer queries


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